Getting Started

Start Here First

• First Steps: Your New Purchase
• App & Push Icon Instructions

How to Access Your Stuff

• Watch First! General Overview Video (3 min)
• Q-Bank Access
• Lecture Access
• eBook Access
• Webinar Access
• Live Webinar Registration

Study Plan Strategies

• How to Study to Pass

How to Upgrade or Extend Access

• Upgrade Your Access to Premium- It's Easy!
• Need More Time? Extensions
• Choosing the Right Course

Missing Items

• Wrong Package Purchased

Purchases or Packages

Orders & Shipping

• Shipping Information
• Money-Back Guarantee
• Refunds

Extension of Access

• Need More Time?

Upgrades to Purchases

• Upgrade - How to Change a Package

Updates to Packages - Is It Up to Date?

• Content Up-to-Date

Review Courses

• MPJE New Competency Statements

Books (Printed)

Purchasing

• Which Package Comes with a Printed Book?
• How to Get a Copy
• International Orders

Updates & Versions

• When Are Printed Books Updated?
• Who Reviews the Books?

Problems or Concerns

• Damaged Copy
• Missing Pages or Content

Returns

• How to Return a Printed Book?

eBooks (Electronic)

Access & Use

• Web Access to eBook (Electronic)
• eReader App
• Username & Password
• Downloading eBook
• Printing eBook Content Prohibited

Content

• eBook Features

Login Problems

• Password Problems - eBooks
• Maximum Devices Error Message
• Student University Accounts
• eBook Only Options

Copyright Law

• Printing from eBook Prohibited

Q-Banks

Getting Started with Q-Bank

• Start Here: 2 Minute Video
• First Time Activating Q-Bank
• Set Up Personal Planner
• Starting a Q-Bank Session

Q-Bank Features

• Q-Bank Dashboard
• My Performance Tool
• My Personal Planner
• My Past Sessions
• FAQ's

Access to Q-Banks

• Access on Devices (Smart Phones & Tablets)

Subscriptions

• Activation of Your Q-Bank Subscription
• Renew or Add Time to Your Q-Bank
• Upgrade Your Q-Bank Account

Content Updates

• Frequency of Q-Bank Updates

Lectures

Format

• HD Recording
• Redemption Periods

Features

• Online Lecture Quick Tutorial
• Tools for Efficiency
• PDF Notes

Access

• HYMR Dashboard
• Computer
• Smart Phone/Tablet
• Update Frequency
• Contributors

Webinars & Study Groups

Overview

• Who Can Join a Webinar?

Recorded Events

• Integrated Reviews

Discounts

Discounts Available

• Military & Law Enforcement
• Faculty with Partnering Programs
• Student Organizations
• Professional Organizations

Technical Support

Problems Purchasing

• Problems Purchasing

Activating Your Components

• Online Purchase
• App for Devices
• Extensions & Upgrades

Password

• Reset Password - General
• Reset Password - University Accounts

Problems with Components

• Lectures or Q-Bank Will Not Load on My Computer
• Lectures or Q-Bank Freezing on Devices

Coupons - How to Use

• Apply Coupon

Contact

• Contact Us
• No Medical Advice or Guidance