• Online Lecture Technical Support

  • The lecture stops all of a sudden and then starts over - why is that happening?
  • I can see the lecture playing on the screen but I cannot hear anything?
  • I cannot see the lecture playing on the screen?

• Technical Support General Questions

  • I cannot enter anything in the username field when signing up.
  • When I try to subscribe, I cannot get past step 1.
  • How do I reset my password?
  • The lectures or Q Bank freezes or will not load on my computer.
  • The lectures freeze on my iPad or iPhone.
  • How do I update my software or computer?
  • Can I permanently lose access to my user account if I am sharing my account with my friends?
  • Can I log into more than 1 computer at a time to access and have access to my subscriptions?
  • Does the Q-Bank & Flashcard Database work on the iPhone, iPad, or Android devices?